Privacy Policy

At Shas Creations Fashion Hub, we respect your privacy and value the trust you place in us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

Information We Collect

Depending on how you interact with us, we may collect:

We do not intend to collect more information than is reasonably necessary for our business purposes.

• Your name and contact number.
• Email address and delivery or billing address.
• Order details, purchase history, and customer service communications.
• Payment status and transaction references needed to manage your order.
• Technical information such as browser type, device information, and website usage data, where applicable.

How We Use Your Information

Your information may be used to:

You may opt out of promotional communications at any time.

• Process and deliver your orders.
• Confirm payments and provide order updates.
• Respond to enquiries, complaints, and after-sales requests.
• Improve our products, services, and website experience.
• Prevent fraud and maintain transaction records.
• Send promotional messages or offers where appropriate and permitted.

Payment Security

Payments may be processed through third-party payment providers. We do not intentionally store your complete card details or payment passwords. Payment information is handled according to the relevant payment provider's security practices.

Sharing of Information

We do not sell your personal information to third parties. We may share relevant information with trusted service providers, such as delivery partners, payment processors, and website service providers, when necessary to fulfil orders or operate our services.

Information may also be disclosed when required by law or to address fraud, security, or legal concerns.

Cookies and Website Data

Our website may use cookies or similar technologies to support essential functions, understand website traffic, and improve your browsing experience, depending on the tools enabled on the site. You can manage cookies through your browser settings where available.

Data Protection and Retention

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, or disclosure. We retain information only for as long as reasonably necessary for the purposes described in this policy, including applicable legal, accounting, and business requirements.

No online system can be guaranteed to be completely secure.

Your Privacy Choices

Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information, or to withdraw consent where applicable. Certain records may need to be retained to meet legal or legitimate business requirements.

Third-Party Websites

Our website or social media pages may contain links to third-party websites. Their privacy practices are governed by their own policies, and we encourage you to review them before sharing personal information.

Children's Privacy

Our products may be intended for children, but purchases should be made by a parent, guardian, or other authorised adult. We do not knowingly seek unnecessary personal information directly from children.

Updates to This Policy

We may update this Privacy Policy when our business practices, website features, or legal requirements change. The revised policy will be published on our website with an updated effective date.

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